The skilled team at Highbury New Park provides personalised residential, nursing and dementia care for older people in warm, welcoming surroundings. They also run a day club designed for older people in the local area.
Each bedroom is airy and comfortable, with en-suite facilities, stylish furniture and a 24-hour nurse call system. There are inviting lounges as well as an activity room and a hair and beauty salon. Outside there is a lovely garden where green fingered residents can enjoy some gardening, or simply watching the visiting birdlife or chat to loved ones.
The team get to know your loved one as an individual so they can create care and lifestyle plans, as well as menus, tailored to their unique needs and preferences.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.