Florfield is a 4-bed residential care home offering 24-hour support, situated in the heart of the London Borough of Hackney. It specialises in supporting adults with a learning disability, physical disability and complex health needs.
We aim to support people living in Florfield to lead active lives in which their individuality, independence, dignity, and respect are maintained. We fully embrace person centred planning, ensuring the person we support is at the centre in the delivery of our high quality care and support.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.