Elizabeth Lodge is a modern, purpose-designed care home in Enfield offering quality care in an elegant and stylish environment. The team provides personalised residential, nursing and respite care for older people, including those living with dementia. They also offer sensitive end of life care.
The team works together with families to get to know each resident, meaning they can create a personalised care and lifestyle plan that's tailored to their unique needs, interests and choices.
The home has spacious, furnished bedrooms, each with an en suite bathroom. Residents are welcome to enjoy the various lounge areas, the in-house cinema room and hair and beauty salon. Outside there are beautiful, landscaped gardens to enjoy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.