Carter House Care Home is located in a quiet residential area in Raynes Park, South West London. Your loved one is in good hands with our experienced and dedicated team providing compassionate and family-orientated residential and dementia care. Recently refurbished, our luxurious home features beautiful spacious lounges and inviting dining areas, a hair salon and a pub. Residents enjoy a wide range of activities and entertainment tailored to their individual needs and preferences, from crafts and singing to gardening and gentle exercise, there is always plenty to do. Our dedicated chef provides homecooked nutritious food with a wide variety of dietary needs catered for. Get in touch to find out more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.