Bright Horizons St John's Wood Day Nursery and Preschool

Reviews

• IC

  Isabella Cajiao

  Mar 10, 2026
  5.0
  We’ve had a very positive experience. My son really enjoys going to the nursery. The staff are caring and very good at keeping us updated on everything my son does during the day. I appreciate the clear communication with parents and the range of activities they prepare for the kids each day.
• LD

  Lyubka Dushanova

  Aug 2, 2021
  1.0
  I have now tried 4 times to schedule a tour of this nursery without any success! When I called more than a month ago to schedule a tour I was transferred to the main office - they advised that before they schedule a tour I had to schedule a phone call. They had a phone call available in two weeks - I thought to myself that was a long wait but then again I was understanding. I blocked the time in my work calendar and when it finally came I made sure I was available to take the call. After waiting for 10 minutes and nobody called I called the nursery myself - I was transferred to their main office and they told me - "well we usually advise parents to wait 15 minutes !" something I was not told when I booked the call - I wonder what would have happened if I was late 15 minutes!. Anyway 15 minutes passed and still no call. Finally half an hour later a woman called Emina called me from the nursery; at that point I couldn't speak to her for too long as I had to go into a conference call for work. I explained all I wanted was to schedule an in-person tour. She told me that she thinks there is an availability on the next day in the morning but she was not in front of her calendar so she was going to call me back in the afternoon to confirm - I never heard back! A week later I called again and happened to speak to Emina again - she apologized profusely but advised that once again she had to check the calendar and that she was going to call me back with available dates - again I did not get a call. Finally I called again - this time it was someone else I didn't get her name. She kind of apologized but not really - for most of the call I had to listen to her shouting at me about how busy they are and how it is not their fault that they cannot return calls of prospective clients because they were too busy with the kids and they were their priority. I suggested they needed to look at their processes or hire more people. I explained that I haven't had this experience with any other nursery. The woman was very rude so I ended the call. Trying to schedule a tour for the past month and a half and never hearing back is simply not serious. Nurseries that cost much less than that provide much better customer experience. In the end my impressions from everybody I spoke to on the phone from this nursery were extremely poor. If these are the people that would look after my son it is best he doesn't go there!
• AM

  Alex Mav

  May 12, 2021
  5.0
  excellent nursery and very friendly staff!
• SS

  saffiee_x

  Feb 21, 2020
  5.0
  My daughter settled in October 2019 and started in the baby room at this nursery in November 2019 at the age of 6.5 months old. As a first time mum , I am entirely comfortable with leaving my daughter in the care of the nurturing staff in the setting - the care from the staff in baby room is exceptional, she adores her key person and is always smiling on her arrival to nursery. At the same time as my daughter starting, the new manager joined the nursery and added wonderful changes to the nursery, we were offered a parents evening appointment which was very informative and gave us more of an insight as to our daughter's development at nursery, special occasions are celebrated throughout the nursery as a whole with all involved (we particularly enjoyed the dad's choir at Christmas). The nursery is a happy stimulating environment for the children and has a warm welcoming from everyone.

Frequently Asked Questions About Bright Horizons St John's Wood Day Nursery and Preschool