Bright Horizons Columbus Courtyard Day Nursery and Preschool

Reviews

• JW

  Julia Wieczorek

  Aug 20, 2025
  1.0
  The staff who directly look after the children in the room are absolutely fantastic – they are kind, caring, and clearly do their best for the little ones. However, I feel management needs to make significant improvements in how the nursery is run. Firstly, there is clearly not enough staff for the number of children. While the team works hard, it’s inevitable that accidents will happen more frequently when staff are stretched too thin. Secondly, there seems to be inconsistency in policies: children are often sent home at the slightest concern, while at the same time staff members are allowed to work while unwell, which of course spreads illness to the children. Despite the very high fees parents are paying, there doesn’t appear to be additional staffing or considerations put in place to improve this. Another concern is the way drop-off is handled. If you arrive later than a certain time, it feels unnecessarily complicated to get your child to their team, which really shouldn’t be the case in a service designed to support working parents. There are also issues around how medical decisions are made. For example, my child was once discharged for 48 hours because of two slightly loose stools (which were normal for him after milk), and even when a doctor confirmed nothing was wrong, he was still excluded. In another instance, he was given Calpol despite not having a fever – apparently because the room was hot – which I later heard from other parents has happened before. On top of this, the air conditioning has been out of order for months, yet parents are still expected to pay full fees, which is very disappointing. Overall, while I truly value the effort of the individual staff members caring for the children, the management and operations of the nursery need serious improvement. The team on the ground also appear overworked and, I suspect, underpaid considering the fees charged.
• PY

  Piyush Yadav

  Apr 30, 2024
  2.0
  The assigned nanny did not show up and they could not arrange another one. We were left with no other choice than to take leave
• YD

  YUAN DONG

  Jun 3, 2019
  5.0
  The nursery school is excellent in terms of facilities. Apart from general classrooms, it has a kitchen, several dedicated small classrooms for art lessons and a big indoor play room where children can play freely whilst waiting to be picked up. The nursery school supplies breakfast and lunch as well as snacks between meals which lightens my burden of preparing food. The nursery school also gives children Spanish lesson once every week which is beyond our expectation. Whar's more, the teachers are all very kind and each child has a key teacher who will look after the child. When I pick up my daughter every evening, the teacher will tell me my daughter's performance during the day, such as whether she has had lunch, what progress she has made in English and which skill she needs to practise more after school, etc. In sum, I think this school is fabulous and my daughter has had a good time.