Galsworthy House in Kingston Upon Thames provides round the clock residential, nursing and dementia care on a permanent and respite basis.
The Surrey care home overlooks Richmond Park, and features many quality facilities including a café, library and hair and beauty salon. Residents’ bedrooms are tastefully decorated, and outside there is a beautiful, landscaped garden, perfect for relaxing with loved ones.
The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. The dedicated activities team organise regular activities, events and outings.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.