Romford Grange care home is a 39-bedded home, located in a quiet residential area close to the town centre of Romford. We are close to local shops and have good public transport links.
Romford Grange provides residential, nursing and dementia care to elderly people living in Romford. The staff at the home are very friendly and welcoming and spend a lot of time with the residents making sure they provide good quality, person-centred care every day.
We offer residential care to individuals who may need assistance with daily tasks and nursing care for those who may have more complex medical needs. We are also able to offer respite care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.