Royal Windsor Care Home is a luxury care home in Grantham, providing residential, dementia and respite care for older adults across Grantham, Lincolnshire and surrounding communities. Located on Harlaxton Road, the purpose-built home offers beautifully appointed ensuite bedrooms, 24-hour personalised care, engaging daily activities and exceptional facilities including a cinema, hair salon, landscaped gardens, restaurant and sun terrace.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.