Woodthorpe Lodge will be a luxury purpose-built residential and dementia care home in Loughborough. We will provide 24 hour personalised care combined with an active and sociable lifestyle to create a great place to live for our residents. Our inclusive offer allows residents to enjoy the full Woodthorpe lifestyle including activities, trips, a monthly hair appointment, chiropody and newspapers without additional fees. Everything we do at Woodthorpe Lodge is focussed on person-centred care and our highly trained team have access to the latest care plan technology enabling them to devote more time to their residents. Visit our site for more information on Woodthorpe Lodge care home in Loughborough.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.