Ashford House is a delightful, detached home set in the peaceful and picturesque village of Rearsby situated in Leicestershire.
Here at Ashford House, delivering high quality person-centered care is at the heart of what we do, whilst creating a very relaxing, calming and happy atmosphere for our residents to reside in.
We are registered for 28 residents; be they elderly or those suffering from dementia and/or any other health conditions.
Our activities programme and clubs run throughout the week, keeping our residents active and engaged ensuring they are never bored. Some examples are: Fresh air club, arts + crafts, cheese & wine evenings and mocktail making.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.