Aston Manor is an EMI Nursing Home, set in its own grounds in the Yorkshire town of Dewsbury, offering specialist care for those with more advanced Dementia symptoms and challenging behaviour. The home aims to provide the highest standards of care by treating every person using the service as an individual.
Each service user has a person centred care plan which provides information on their needs and know how those needs can be met. The plan respects people's equality, diversity, human rights, dignity and personhood.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.