Based in Leicester, Halifax Drive provides support for 33 adults from the age of 18 with learning disabilities and associated behavioural and mental health problems. Some of the people we support also have communication difficulties or present behaviours that challenge, and predominately have dual diagnosis, as well as a range of other disabilities such as epilepsy or Down’s Syndrome. Halifax Drive offers long term care and support as well as short break opportunities for individuals. Our staff members are passionate about improving the health and wellbeing of the people we support by building positive outcomes for everyone.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.