At Lansdowne Road we support people who have been diagnosed with a learning disability. We aim to provide a safe and homely environment, where all individuals can make their own choices about the support that they receive. Our highly trained team at Lansdowne Road is able to provide 24 hour support for those who live at the service. All members of staff complete the relevant training required to better accommodate the needs of each individual. To enable each person to make their own choices about the support that they receive, a person-centred plan is created for each individual with the assistance of a member of staff.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.