The home dates back to the 17th century and has retained many of its original features including the exquisite stained-glass window above the main staircase. Sympathetically converted, the home provides a warm, relaxing environment with nursing and specialist dementia care for up to 31 elderly residents. Beautifully landscaped gardens provide the perfect haven for the various paths of care our residents may take. There are 2 units, each with their own specialism so residents can feel relaxed in their surroundings. With characterful single bedrooms, most with en-suite facilities, the home combines homely and comfortable accommodation with a variety of themed communal rooms and a wealth of activities on offer to help stimulate our residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.