Located in Leyland, Lancashire, Fernleigh House supports six adults with autism, learning disabilities and epilepsy. We aim to provide a safe and caring environment where learning and living is an enjoyable experience enabling people to develop as individuals. We believe that through a person-centred approach to care and support, this provides the pathway tools for individuals to live in a more independent setting in the future, always ensuring that the people we support have their needs met to the highest of standards.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.