Mather Fold House is a six bedded residential service in Higher Walton, Lancashire and has been specifically designed to enable adults with autism and other complex needs to live as independently as possible. Mather Fold House can accommodate male and female adults aged 18 years and over, but can also accommodate people who are 17 years and are going through transition from children’s services. We create pathways that support individuals through residential to community living, delivering measurable results for both local authorities and the people who use our services. This, paired with our personalisation agenda, enables us to help the people we support to lead fulfilled, independent lives.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.