This profile is uncertified and using publicly sourced data
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Business Details
About
Retirement CommunityAssisted Living FacilitySenior Citizen Centre
Elm Tree Court is a dedicated, CQC ‘Good’ rated care home on Preston Road in East Hull, providing compassionate 24/7 care for up to 72 residents. Managed by the non-profit HICA Group, our single-story, purpose-built home specializes in expert dementia support and person-centered residential care.
Designed around 3 welcoming bungalows with secure internal gardens, we offer comfortable single rooms (mostly en-suite), a sensory room, cinema, and an active local community presence (including the Butterfly and Willow Clubs). Accredited under the Veteran Friendly Framework, our dedicated team led by Kerry Moss ensures every individual feels valued and supported.
Contact us today to arrange a visit or discuss your care needs.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.