Bright Horizons Maidstone Turkey Mill Day Nursery and Preschool

Reviews

• DS

  Danielle Singh

  Apr 14, 2025
  5.0
  My daughter has been attending Bright Horizons Turkey Mill for over a year now and has thrived. Although she is usually quite a shy child, she goes into nursery happy and chatty each time as she is made to feel so comfortable and happy there by the staff. My daughter suffers from Spinal Muscular Atrophy so sometimes uses a wheelchair and other equipment. The staff have been extremely accommodating and have gone above and beyond to ensure my daughter is properly cared for and included in every activity. As a mum of a child with a disability, I feel at ease dropping my daughter to nursery because I know she is great hands and has a great relationship with all of the staff memebers and children. I can't recommend this nursery enough.
• LO

  Lauren O'Brien

  Jul 15, 2024
  2.0
  My daughter attended this setting. Nursery was amazing, Rowanna & Demi are such a credit to this place. My daughter started to learn to eat different things as id asked for help with this & also use the toilet. She started in nappies and finished nursery 100% clean. However, management changed during this time and around this time, fees increased, which is fine, but when I asked for a breakdown, management told me complete nonsense and said if i couldn't afford it to basically go elsewhere. Obviously then I felt like I did not want to attend and received an apology; 'Good Afternoon, Firstly I would like to apologise if I came across rude on the phone, that was not my intention and I am sincerely sorry. Upon reflection I should have called you back at a time where I could explain in more detail and made it clearer, I am new in post and I was assuming the incorrect information which I should not have done. Moving forward I have learnt a few things from our conversation, we should be issuing a welcome letter with the fees clearly stated on it therefore if there were any queries they could be cleared up before parents receive their first invoice. I understand that the fees sheet can sometimes not be that clear. I have spoken to Jenny Claydon our Regional Director and she said you are thinking about whether or not to return, I hope that we could re-connect and build a relationship, I am very sorry for upsetting you, that was not my intention. Once again my apologies for upsetting you.' Considering how much you pay for this place, you don't expect this at all! But as my daughter was settled, I let the incident go. Onto Pre-School we go. There had already been a-lot of 'new staff' in and out, causing a feeling of unsettledness for the children, with the different faces etc. I can only assume that with their extortionate fees they need to maybe pay their staff more to stay. Next, my daughter, who has always loved going to school, began crying and not wanting to go in due to a little boy bullying her. I asked staff and they said they'd keep an eye. It continued for a few weeks. Things like pulling her clothing! Pushing her over! Spitting! Appalling! I even asked her how her day was in front of staff when collecting, where she'd tell me this, and they said nothing comforting! No one cares once theyve had their months fees. I asked my daughter what she wanted to do, go back or leave and go elsewhere. She opted to leave and went straight away to a new preschool and she was back to her usual excited loving school self! The place costs too much for a less than standard setting. The foods good. Thats all the positive. A couple of outstanding staff. Rest don't care or are too stretched with not enough of them there. When i explained she was leaving, they honestly was too busy to care! It was like sorry number 203 is leaving, we will accept your written notice bye bye. Whereas at the new setting, they genuinely care for your child. I wish Id found Cherubs sooner! The staff treat your baby like their own. There are never any issues. That place deserves the fees Bright horizon charge! But actually are an unbelievable fraction of it! But we live and learn. Look into options carefully.
• TB

  Tilly Baker

  Dec 23, 2020
  5.0
  Brilliant place, everyone’s very friendly and easy to talk to. Very professional.
• TH

  Tilly Baker BSc Hons

  Dec 23, 2020
  5.0
  Excellent! Real pleased I moved my son here from another nursery, he actually enjoys it and everyone really friendly and looks after him. They do more learning stuff than the last one too.

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