Woodside is a thirty-two bedded care home catering for people who are living with dementia and require residential care. The home is situated in an attractive area of Dover and was built in 1890 as a private dwelling and is set in six acres of woodland.
The house is arranged over three floors and all rooms have call bells and meet the current standards required. Accommodation comprises of four double rooms for couples or for those wishing to share and twenty-two single rooms.
The home’s communal rooms are large and enjoy panoramic views of the Kent countryside. There is a television lounge for those who favour company, a quiet lounge and a music room where clients can enjoy listening to their favourite music.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.