Swerford House is a specialist service that provides assessment and a range of high quality, specialist services to people with autism and/or learning disabilities, who may at times present severely challenging behaviour. Some of the people who use our service also have communication difficulties and other conditions such as epilepsy. The service offers 24/7 specialist residential support to adults over the age of 18 and is committed to empowering and encouraging the individuals who live there. Staff provide the support needed to enable them to reach their goals and to develop their self-esteem and the skills they need to live as independently as possible.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.