Wantsum Lodge is a friendly, welcoming care home in Ramsgate, Kent, offering residential care, dementia care and respite breaks. With 41 comfortable bedrooms, we provide personalised support in a warm, homely environment close to Ramsgate harbour and seafront. Our dedicated team takes time to understand each resident's routines and preferences, ensuring they feel safe, settled and at home. Residents enjoy home-cooked meals, a full activities programme including quizzes, music, crafts and baking, plus secure gardens for relaxing. CQC rated Good. Part of Hartford Care, we're committed to delivering exceptional person-centred care. Book a tour today.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.