Pilgrims View is a welcoming care home in Snodland, Kent, providing residential care, dementia care and respite care. The home is well equipped, with bright bedrooms to support person-centred care. Residents are encouraged to personalise their rooms with any small items of furniture from home, to make them feel homely. Pilgrims View residents can enjoy the beautiful gardens that surround the home and join in with the daily programme of activities.
As part of Avante Care & Support, a not-for-profit organisation, we focus on tailored care and community engagement. We are ideal for those searching for care homes in Snodland, Rochester and Maidstone areas.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.