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Business Details
About
Assisted Living FacilityRetirement CommunitySenior Citizen Center
Mount Ephraim House is a not-for-profit care home in Tunbridge Wells providing high-quality residential, dementia, and respite care in a historic and welcoming setting. Our compassionate team delivers person-centred support, creating a safe and comfortable community where residents feel valued and at home.
The home offers 57 comfortable en-suite bedrooms that can be personalised for familiarity and comfort. Residents enjoy freshly prepared meals tailored to individual tastes, along with a varied programme of daily activities, outings, and an on-site hair and beauty salon that supports wellbeing and social connection.
With our Home for Life commitment, residents will never be asked to leave if their personal funds run out.
Location
Mount Ephraim House Care Home
Mount Ephraim, Royal Tunbridge Wells, KEN
TN4 8BU, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.