Situated in a pleasant residential area, Maidstone Care Centre is purpose-built home.
We provide person centred and meaningful Residential Dementia Care, Nursing Care and End of Life Care in a vibrant, engaging and resident led community.
Our Nursing and Care teams are dedicated to ensuring the highest standard of care, where respect, dignity and choice are at its centre.
Located over three floors, our home includes light and airy, open plan lounges/diners as well as spacious en-suite bedrooms, and a variety of communal spaces such as our traditional pub and hair salon.
Our gardens are wheelchair accessible and designed to be a welcoming place for people to relax.
We are a home from home where family is at the heart of everything we do.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.