The Oast Care Home is located in the heart of Maidstone providing high quality residential care for up to twenty eight residents. We provide a homely, friendly environment with an elegant home from home feel. We focus on providing individual bespoke care putting our residents and their families first. We provide 24-hour care and can accommodate residents looking for long term, short term and respite care.
At The Oast Care Home we aim to provide our residents professional and high quality care within a safe and homely environment. Through this, our residents have the ability to live freely, independently and to their own personal choice. We pride ourselves on our social activities, which we feel is very important.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.