Ashley Gardens provides nursing and respite care, and care to people living with dementia for up to 89 residents. It is a friendly and welcoming home run by a team of committed, compassionate and caring staff who are dedicated to ensuring every resident gets the most out of their experience. Located in the lively town of Maidstone in Kent, the home provides a secure and safe environment. Each wing within the home has a Resident of the Day and staff work hard to ensure every resident’s wishes and needs are met; centred by respect, dignity and choice.
Our catering team provides a varied meal choice, including nutritious and tasty meals, and special dietary requirements are catered for.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.