Nursing HomeRehabilitation CentreSenior Citizen Centre
Loose Valley Care Home in Maidstone, Kent provides high-quality Residential, General Nursing, Rehabilitation and Palliative Care in a peaceful and welcoming setting. Our experienced team delivers 24-hour person-centred care tailored to each resident’s individual needs, supporting comfort, dignity, independence and wellbeing. Services include Residential Care, General Nursing Care, Rehabilitation and Physiotherapy, Day Care and Weekend Care, Respite Care and Short Breaks, and Palliative Care. With 32 comfortable bedrooms, many with en-suite facilities, Loose Valley Care Home offers professional elderly care in Maidstone for long-term residents, short stays, recovery support and end-of-life care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.