Bright Horizons Kings Hill Day Nursery and Preschool

Reviews

• NT

  Nicola Tate

  Oct 16, 2026
  1.0
  Registered a place back in October 2025 for a January 2027 start date for when I returned to work, before baby was even born. Received a phone call in October 2026 (2.5 months) before due to start to tell me there’s been an error and due to management changes and my child’s place can no longer be offered and I don’t have a nursery place for my child and can offer us a place now for April 2028!! But I went in a few weeks ago and discussed his place with the manager?! No issues then… but now his place can’t be offered! Absolutely appalled and disgusted how this can even happen! Having secured a place well in advance so everything was in place for when I return to now be left less than 3 months to find a new nursery for my child!
• SS

  S

  Oct 15, 2026
  1.0
  *An extremely disappointing and upsetting experience with Bright Horizons Kings Hill.* Having arranged childcare for my daughter 16 months in advance, received written confirmation of her place and paid a registration deposit, I was shocked to receive an unexpected phone call just three months before her start date informing me that they could no longer accommodate her. The only explanation provided was “unforeseen circumstances”, with no meaningful clarity as to why a previously confirmed place was being withdrawn. This has left our family in an incredibly stressful and difficult position, having to find alternative childcare at short notice when availability is already extremely limited. I’m genuinely shocked by how this has been handled and have completely lost trust in the Bright Horizons brand. We did everything right by planning well ahead, only to be let down so close to her start date. Hugely disappointing and unacceptable. I would strongly caution other parents against relying on a confirmed place here, given our experience.
• SP

  Sarah Patel

  May 23, 2023
  5.0
  The BHKH group took such good care of our daughter for 3 years and now my son is enjoying his own experience there. We love the team, everyone is friendly and welcoming and show so much care. My daughter was so ready for school thanks to all the prep the team had done with her.
• RM

  Rebecca Murphy

  May 23, 2023
  5.0
  My daughter started at Bright Horizons Kings Hill in February 2023 as she turned 1 years old as I had to return to work. It is a really daunting moment of your life to leave the most precious thing in it with people you don’t know very well however they made me feel so secure and that she was in very good hands. I have felt very welcomed as a parent and appreciate how much time the staff have taken to get to know my daughter and welcome her too. I love the posts on the app, it makes me still feel part of her day which I love seeing whilst I am at work. Fully recommend.
• OG

  Olivia Gorman

  Apr 5, 2023
  5.0
  Both my children have/are currently attending the nursery they absolutely love it. The staff are friendly, helpful and supportive. The range of activities they do with the children is vast. Both my children have thrived here and have nothing but fond memories