At Martello Manor, we believe in quality care. Care so good it’s unexpected. Care that leaves our residents feeling truly valued and empowered and their loved ones at ease and content.
Our exemplary care is matched by the outstanding setting of Martello Manor. Located in the historic coastal town of Hythe, Kent, the home features beautifully designed interiors that reflect the character and charm of the surrounding countryside and seafront. With a warm, welcoming atmosphere, Martello Manor is thoughtfully built to provide residents with comfort, peace, and a true sense of home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.