Nursing HomeAssisted Living FacilitySenior Citizen Center
Hawkinge House is a modern, purpose-built nursing home near Folkestone, offering 24-hour nursing care, residential care, dementia care and respite breaks. We have 184 en-suite studio suites, including a dedicated dementia floor, we provide specialist care in a warm, welcoming environment. Couples can stay together regardless of differing care needs. Residents enjoy home-cooked meals, a full activities programme, hair salon, bar, library and beautiful south-facing gardens with views across the Kent Downs. Located 3 miles from Folkestone, near the Battle of Britain Memorial and Folkestone Harbour Arm. CQC rated Good. Book a tour today.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.