Chippendayle Lodge Care Home near Ashford is situated in the small, picturesque village of Harrietsham close to the town of Maidstone and its amenities. We provide services for residential care and dementia care. We have 48 single bedrooms and 2 double bedrooms for those wishing to share, with most bedrooms having en-suite facilities. The home provides long term and short term care.
Chippendayle Lodge provides a safe and homely environment where our aim is to provide clients with a good quality of life whilst in our care. We understand how important privacy and dignity is to our residents: all members of our staff team are respectful of this and realise how important it is to the people entrusted to our care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.