Wells Lodge is a real ‘home from home’ with a very warm and welcoming environment in a convenient town centre location. Its position is ideal for those wishing to be near the seafront but with easy access to the town and its amenities. Recently refurbished, the home offers first class nursing care with all of the modern facilities needed for our wonderful residents. The garden is very peaceful with an amazing willow tree providing shade for those sunny days we all hope to enjoy every summer.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.