A small friendly home in a welcoming village in Kent, King Edward House Residential Care Home provides 24x7 care for clients over 65 with learning disabilities, dementia and for aged care.
Staffed by a small dedicated team, King Edward House has been consistently rated "Good" with CQC since 1988 when it was first founded.
The village of Ash has a Dr's surgery, osteopath, good selection of shops, a church, pub and hairdressers. There is a bus stop outside King Edward House enabling residents to be supported travelling to the towns of Sandwich, Canterbury, Thanet and further afield, although dedicated vehicles can take residents who prefer private rather than public transport.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.