The Chase is a large, modern care home which provides residential and nursing care to elderly people living in Hertfordshire. A purpose built home with an in-house gym and cinema. An on-site physiotherapy service is also available to residents. Arranged over three floors, our 110 bedrooms can be personalised to make them a real home-from-home, and residents are able to enjoy a selection of lounges, dining rooms and well-kept gardens for relaxing, socialising and entertaining. The home provides a warm and friendly environment for residents and the staff are committed to meeting the residents’ expectations at every level. The home is tastefully decorated and has a lovely courtyard garden which is easily accessible to everyone.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.