Knebworth care home offers a superb lifestyle and quality care in beautiful surroundings. The experienced team provides nursing, residential and dementia care on a permanent and respite basis.
Inside the Knebworth care home there are stunning, hotel-style facilities including a café, bar, cinema room, comfortable lounges and a hair and beauty salon. Outside there are beautiful, landscaped gardens for residents to enjoy. The bedrooms are comfortable with private, en-suite facilities.
The team is dedicated to enabling residents to get the most out of each day. The lifestyle team plans fun group and one-to-one activities tailored to residents' hobbies and interests, as well as trips and outings in the home’s minibus.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.