Queensway House offers first-class residential, dementia and nursing care for adults 65. Located in Hemel Hempstead, Queensway House is located near to shopping centres as well as major transport hubs.
The home benefits from ensuite bedrooms, a hair salon, lounges and dining room, cafe and a movie room, as well as lovely landscaped gardens.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.