Alexandra care home provides residential, nursing and dementia care for up to 75 residents. The home is situated near the Hemel Hempstead Hospital and Gadebridge Park, close to public transport links which makes it easily accessible for those wishing to visit family members. Alexandra has a relaxing garden, featuring flower beds and a patio area; a wonderful place to relax with friends and family. Outside space, along with plentiful communal areas provide space for group and one-to-one activities. Our meal experience is excellent, with our chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. A varied meal choice is offered, and special dietary requirements are catered for.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.