Harpenden Springs Care Home is Oakland Care's brand-new flagship sustainable care home. Our new state-of-the-art care home offers luxury green living with exceptional care. With 75 private ensuite rooms, this purpose-built care home is our most innovative and sustainable to date and is powered by 100% electricity. Alongside industry-leading green features and facilities, we will provide the very best levels of care for everyone staying with us.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.