Based in Foggy Furze, Hartlepool in Cleveland Queens Meadow is a purpose built Care Home which offers a friendly and modern atmosphere for residents. Our Care Home has everything you need close by. We are located within walking distance to a local park as well as a pub.
We believe that by offering an individualised care plan, which our residents and their families have input to, we can then give the best possible care to each of the residents in our care.
We offer the following care services at Hartlepool Care Home:
Residential
Residential Dementia
Respite
End of Life/Palliative
All of our bedrooms are single occupancy, with en-suite facilities, nurse call features, TV, internet access and wheelchair accessibility.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.