Urray House is a bright, welcoming care home in Muir of Ord, offering high-quality care in a thoughtfully designed setting. The home features 40 en-suite rooms arranged across three wings, each with its own dining area and lounge to create a more personal and homely feel.
The interior reflects a contemporary Highland style, with bespoke furnishings and plenty of natural light throughout. A spacious reception area is often used for events and activities, while a dedicated family room provides a quiet space for residents and their visitors.
Urray House is rated Grade 5 – Very Good – by the Care Inspectorate for the quality of its care and leadership.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.