Welcome to luxury care at St Cross Grange Care Home in Winchester. St Cross Grange opened its doors to residents in the Summer of 2024, following an extensive refurbishment. Our Winchester care home is expertly and thoughtfully designed to meet the needs of the residents. St Cross Grange Care Home provides residents with a secure and relaxed home in which their care, wellbeing and comfort are of prime importance.
We have 64 bedrooms, all with en-suite wet room facilities and flatscreen TVs. Communal areas offer a choice of tranquil settings, creating an important therapeutic atmosphere. Our quiet lounge and terrace offer calming space and light.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.