Ancasta Grove is a purpose-built care home delivering the best of care in stunning surroundings, where everything is tailored to your loved one’s needs and interests. The dedicated team provide residential, nursing and dementia care on a permanent and respite basis, meaning that they can offer a home for life if needs change over time.
The home has its own café and bar, cinema, and hair and beauty salon that residents can use, and the landscaped gardens are perfect for a stroll, growing fruit and vegetables, or simply for sitting and enjoying the Hampshire sunshine.
The lifestyle team organise group and one-to-one activities, as well as entertainment and outings, to ensure your loved one enjoys the very best quality of life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.