Trewan House is a spacious and welcoming family run 45 bed residential care home located in Widnes, Cheshire. Trewan House care home features tastefully decorated and comfortable en-suite bedrooms and spacious communal areas for residents to enjoy along with round the clock support from a team of compassionate, friendly and experienced care professionals. Trewan House offers a range of services to meet a variety of individual requirements including residential care, dementia care, day care and respite care for adults over 55 years.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.