The Red House provides 24 hour support for people with learning disabilities and challenging behaviour. We aim to enable all individuals to make their own choices about the support they receive. We do everything we can to improve the health and wellbeing of the individuals we support and as a team we are focused on building positive outcomes for everyone. The support at The Red House is delivered by a dedicated multi-disciplinary team of staff who aim to enable individuals to live as independently as possible. The staff also work closely with outside agencies and visiting consultants. We encourage and support everyone at The Red House to recognise and identify their goals and ambitions and how they would like to go about meeting them.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.