Hobbits Holt provides 24-hour care for up to seven people with learning disabilities aged 18 years and over. Each person we support has a personal care package, which reflects their own personal needs and independent living. Hobbits Holt works closely with the local community learning disability team that provides a high standard of information, support and advice. We are committed to providing enough support to empower and encourage individuals to develop the skills they need to live as independently as possible. We are supported by a quality assurance team whose aim is to empower individuals to take control of their lives and, where possible, work towards a level of independence which fits with their skills, confidence and aspirations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.