We’re very proud of the excellent care we provide at our nursing home, Magdalen House, where our residents are valued and supported.
It is very important that everyone feels settled, happy and at home. Our team work hard to make sure they really get to know our residents – their likes, dislikes, family relationships and so on – and all this forms part of an individual care plan.
We liaise closely with our residents, their families, and health professional such as GPs to ensure the plan continues to meet their needs.
Our caring staff are passionate about helping our residents to settle in and feel at home, from the moment they arrive and for all the time they are with us.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.