Sandfields is a purpose-built care home in Cheltenham, providing quality residential, nursing and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
Sandfields has been recently refurbished to offer a luxurious setting, with a range of luxury facilities including a cafe, hair and beauty salon and cinema room. Built over three floors, each floor is divided into suites, each benefiting from its own dining room, lounge and spacious ensuite bedrooms. Ground floor rooms open onto the beautiful gardens.
The Cheltenham home is situated near to town, and the dedicated lifestyle team arrange a programme of activities and trips in the home’s minibus.
Location
Sandfields Care Home - Care UK
Sandfields Care Home Saint Georges Road, St Peter's, Glos
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.