Deanfield is a modern, two-storey home that has been specifically designed to meet the needs of residents. This means we're able to offer a range of care options, specialising in nursing and nursing dementia care.
We encourage all our residents to be as independent as they can be so they can lead as full and active life as possible. We also want them to feel at home, whether they're only with us for a short stay or a longer period. All our staff are experienced and highly trained and we spend the time talking to each resident when they arrive to make sure that their care plan is tailored specifically to their needs and wants.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.