historic Chester and beautiful Welsh landscapes.
Personalised care is at the centre of everything we do, and we love welcoming our residents and their loved ones as well as everyone from our local community.
We’re pleased to share that Estuary Gardens has been reviewed by Care Inspectorate Wales (CIW) and rated Good.
Estuary Gardens has lovely ensuite bedrooms and larger suites, generous communal spaces and beautiful landscaped gardens.
Our team are looking forward to meeting you.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.